Privacy Policy

Effective Date: August 1, 2026

Welcome to Lets Lucky Casino (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.letslucky.com (the “Site”) and use our services in New Zealand.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). The types of Personal Information we collect include:

Personal Identification Information: name, date of birth, address, email address, phone number, and government-issued identification.
Account Information: username, password, transaction history, deposits, withdrawals, and account preferences.
Payment Information: credit/debit card details, bank account information, and other financial data necessary to process payments.
Technical Data: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
Communication Data: correspondence with customer support, feedback, and other communications.

2. How We Collect Your Information

We collect your information in the following ways:

When you register an account or update your profile.
When you make deposits, withdrawals, or participate in promotions.
Automatically through cookies, web beacons, and other tracking technologies when you use our Site.
When you contact our customer support team.

3. Use of Your Information

We use your Personal Information to:

Provide, operate, and maintain our Site and services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process your transactions and payments.
Communicate with you, including sending account updates, promotional offers, and important notices.
Improve our Site, services, and user experience.
Detect, prevent, and address fraud, security breaches, and other illegal activities.

4. Disclosure of Your Information

We may disclose your Personal Information to:

Third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory authorities, law enforcement, or other government agencies as required by law or to protect our rights.
Affiliated companies within our corporate group.
Other parties with your consent or at your direction.

We require all third parties to protect your information in accordance with this Privacy Policy and applicable laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your Personal Information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under New Zealand law, you have the right to:

Access your Personal Information held by us.
Request correction of inaccurate or incomplete information.
Request deletion of your Personal Information, subject to legal and contractual restrictions.
Object to or restrict certain processing of your data.
Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us at the details below.

9. International Transfers

Your information may be transferred to, and maintained on, servers located outside New Zealand. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with a new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Lets Lucky Casino
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Lucky Street, Auckland, New Zealand